Refund Policy

Thank you for choosing Viosu. We value your satisfaction and strive to provide an excellent experience. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 14 days from the date of purchase. Items must be unused, in their original condition, and in the original packaging.

2. Refunds

Once we receive and inspect your return, we will notify you of the status. If approved, refunds will be issued to your original method of payment. Shipping charges are non-refundable.

3. Exchanges

To exchange an item (e.g., size, color), please contact support within 14 days of receiving your order.

4. Non-Returnable Items

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund depending on availability and your preference.

6. Return Shipping

You are responsible for return shipping costs unless the return is due to our error. In such cases, we will provide a prepaid return label.

7. Processing Time

Refunds and exchanges are processed within 14 business days after receiving your item. Your payment provider may take additional time to reflect the refund.

8. Contact

For questions about our refund policy, please contact our support via the details on our website.